Industry · Platform · 2024

Dealer network after-sales portal

Warranty, parts and tickets unified in a single portal for the dealership network, with a smart service queue.

−35% in service time

The challenge

The dealership network handled warranty, parts and tickets in separate systems, creating queues, rework and high service times.

What we did

We unified warranty, parts and tickets in a single portal for the network, with a smart queue that prioritizes and routes tickets automatically.

The result

Service time dropped 35%, with more predictability for the network and fewer lost tickets.

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